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Customer Excellence Returns to Web Site Hosting!

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For those of you with Web sites, you probably know what a "host"
is. It's a company that provides a location, or address, on the
Internet where your Web site resides.

In other words, just like a physical business needs an address,
so does a Web site. You can't have a Web site and just "stick it
up" on the Web. Unless you want to set up your own server, you
have to go through a hosting company who gives you that address,
including server space and bandwidth, that enables the search
engines and visitors to find your site.

Let's look at some common problems we often have with hosting
companies:

--You can never find an actual person to talk to! They may have a
24-hour customer service line open, but you can never get
through to a real person.

--Hosting companies often think that the "lowest price" will
always get the sale, but they fail to realize that what people
really want is excellent customer service, servers that are up
almost 100% of the time, and a variety of services that come
with the hosting package.

--Many hosting companies don't provide any other functionality
other than Web site hosting. They don't provide a "control
panel" full of goodies such as PGP secure e-mail, shopping
carts, log analysis, database creation, etc.

--Guess what? Technical support people often don't make the best
"customer support" people. They may be technical gurus, but
their main interest lies in their high tech servers and other
functionality, rather than solving the simple problems of their
customers.

In other words, weak customer service is a major problem with the
majority of hosting companies these days. Solution:

I recently had the pleasure of being introduced to Combustion
Hosting Company, and to say I was impressed is a vast
understatement.

Here are some things that struck me as unbelievable. When the
phone rings, whoever answers the phone is required to stand up to
answer it and talk. After all, the sheer act of standing up
requires that they're alert and are listening to your problems
and concerns. And, you actually speak to a "real" person!

With Combustion, if you have a problem, they don't just "tell"
you how to solve it, they solve it for you! Also, their services
certainly aren't limited to "hosting." They can set you up with
an account to where you can access the Internet through local
access numbers no matter where you travel.

Their prices are extremely reasonable -- much better than I had
been paying previously. Plus, the "extras" I've received by going
with Combustion are amazing.

But the one thing that makes Combustion shine over most Web
hosting companies is their devotion to providing good customer
service, and this is an area in which they truly excel.

So, if you're in the market for a new Web site, or if you aren't
pleased with your current host, consider Combustion Hosting. It
will be one of the smartest moves you could ever make for your
Web site. http://www.combustionhosting.com/moreinfo

If you want further proof as to the benefits of using Combustion,
read: this article.

About the Author

Robin Nobles teaches 2-, 3-, and 5-day hands-on search engine
marketing workshops thru http://www.searchengineworkshops.com in
locations across the globe as well as online courses at
http://www.onlinewebtraining.com/. Robin's partner, John
Alexander, recently published an e-book titled, “Wordtracker
Magic," at http://www.wordtracker-magic.com (which offers great
tips for helping you learn how to focus on your target audience.)

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